Jaat Jaat
Marketplace Shops Blog
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Privacy Policy

Effective: January 2, 2026

This Privacy Policy explains how Jaat ("we", "us", "our") collects, uses, and shares personal information when you use our website, create an account, open a shop, make a purchase, or otherwise interact with our services.

1) Information We Collect

  • Account data: name, email, phone number, login and profile details.
  • Order data: items purchased, shipping address, messages between buyers and sellers, order status.
  • Payment data: payment confirmations and transaction identifiers. Card details are processed by our payment processors and are not stored on our servers.
  • Seller/shop data: shop profile, listings, payout details, and verification information where required.
  • Device/usage data: IP address, browser/device information, logs, cookies and similar technologies.

2) How We Use Information

  • Provide the Platform (accounts, listings, orders, and customer support).
  • Process payments, refunds, and dispute resolution.
  • Prevent fraud, detect abuse, and secure the Platform.
  • Comply with legal and regulatory obligations.
  • Improve features and user experience.

3) Sharing & Disclosure

We may share information with:

  • Payment processors (including Stripe): to process card payments, refunds, and fraud prevention.
  • Other payment providers (where available): such as PayPal and M-Pesa.
  • Service providers: hosting, email delivery, analytics, and support tools.
  • Logistics/carriers: where needed for shipping and delivery support.
  • Legal: if required by law, court order, or to protect users, the Platform, or our rights.

We do not sell your personal data.

4) Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, understand site usage, and improve the Platform. You can control cookies through your browser settings.

5) Your Rights

Depending on your location, you may request access, correction, deletion, or portability of your data, and object to or restrict certain processing.

6) Security & Retention

We use reasonable safeguards to protect your information. No method of transmission or storage is 100% secure. We retain information as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements.

7) Contact

Questions or requests? Email support@jaat.co.ke or visit our Contact page.