Terms & Conditions

These Terms & Conditions govern your use of Jaat (the "Platform"). By accessing the Platform, creating an account, opening a shop, listing items, or making a purchase, you agree to these Terms.

1) Digital Mall Role (Important)

• Jaat is an online digital mall: a platform hosting independent shops under one roof.
• Items are sold by independent third-party sellers. Sellers are not employees, agents, or representatives of Jaat.
• When you buy an item, the sales contract is between the buyer and the seller. Jaat is not the seller of items listed by third parties.
• Jaat supports two payment modes: Shop Collects Payment by default, and Jaat Protected checkout for eligible protected orders.

2) Accounts & Eligibility

• You must provide accurate information and keep your account secure.
• You are responsible for activity under your account.
• We may suspend or terminate accounts that violate policies or create risk to users or payment partners.

3) Listings, Products & Prohibited Items

• Sellers must only list items that are permitted on the Platform and legal to sell and ship.
• Listings must be accurate (description, price, photos, condition, shipping terms).
• Prohibited and restricted items are not allowed. See Prohibited / Restricted Items.
• Phones, electronics, and beauty products must be genuine, clearly describe condition, and include any applicable warranty info.

4) Pricing, Payments & Fees

• Prices must be transparent and include applicable taxes/fees where required.
• In Shop Collects Payment mode, buyers pay the shop or business directly through the agreed channel, including till/paybill, cash on delivery, pickup, bank transfer, or WhatsApp agreement.
• In Jaat Protected checkout, buyers pay Jaat first and funds may be held, refunded, or released according to the protected order rules. See Fees & Payments.
• Chargebacks, disputes, and payout holds may require evidence; unresolved risk can lead to account holds, space suspension, or payment restrictions.

5) Shipping & Delivery

• Sellers are responsible for packing, dispatch, and delivery. Provide accurate dispatch times and tracking when available.
• Buyers must provide accurate delivery addresses. See Shipping & Delivery for details.

6) Returns, Refunds & Disputes

• Buyers should contact the seller first to resolve issues. If unresolved, open a dispute. See Refund & Returns Policy.
• Protection eligibility is rule-based by issue type, filing window, and order status. See Purchase Protection Program.
• Timeline targets: seller response within 48 hours, support first review within 72 hours after escalation, and appeals within 7 days after resolution.
• Provide evidence (photos, tracking, payment records, and order details). Outcomes are limited to predefined results such as buyer win, seller win, partial refund, no action, or mutual agreement.

7) Conduct & Safety

• Use the payment mode shown or agreed for the order. Only Jaat Protected checkout carries platform-held payment protection.
• No harassment, fake reviews, counterfeit items, or fraud.
• Respect privacy and comply with applicable laws.

8) Data & Privacy

See our Privacy Policy to understand how we collect and process data.

9) Changes to Terms

We may update these Terms from time to time. Continued use of the Platform after changes means you accept the updated Terms.