House Terms & Conditions

Jaat.co.ke is a Kenyan e-commerce marketplace that offers a fair space for everyone to trade goods and services—regardless of race, religion, or political beliefs—provided the items or services are legal where the seller operates.

Our motto: Everything Kenyan. Everyone. Everywhere. We encourage sellers to be creative, grow with the Jaat community, and deliver accurately and promptly to buyers country-wide (and beyond). Please uphold these House Rules and help maintain an environment of trust and honesty.

Good thoughts, good words, and good actions should anchor every shop and listing. If any of these virtues is lacking, kindly address that before proceeding.

Jaat Payments (Funds Received by Sellers)

Sellers can accept payments via Visa, Mastercard, American Express, M-Pesa, Airtel Money, and PayPal (USD or KES) through Jaat’s payment gateway.

Taxes

Unless Kenyan law requires otherwise, sellers are responsible for collecting and remitting any taxes linked to sales on Jaat, including VAT. Where legislation obliges Jaat to collect VAT (or other levies) at checkout, we will do so and remit the funds to the Kenya Revenue Authority (KRA) or relevant agency.

Ensure your listings are correctly categorised so the proper tax rules apply.

Chargebacks & Cancellations

If a buyer disputes a payment and a chargeback is issued after you have been paid out, you must return the remitted funds to the payment processor or to Jaat immediately and unconditionally.

Listing Your Items & Tax Compliance

Kenyan sellers must include VAT in listing prices unless exempt. Sellers outside Kenya should comply with their local tax laws and incorporate any required taxes in the item price, unless a marketplace-facilitated tax programme covers them.

Misclassified listings may lead to under- or over-collection of tax, so please double-check category and compliance details before publishing.

Marketplace Reporting

Where required by law, Jaat will report seller transaction data to the Kenya Revenue Authority or other regulators. Your personal information will only be shared when legally compelled.

Legal & Regulatory Requests

Government or regulatory bodies may send takedown or information requests to legal@jaat.co.ke. Please include:

• • Your full name & agency
• • Official email address
• • Position & jurisdiction
• • Detailed regulatory concern & links to relevant listings

For non-legal questions, please use our Contact page or Live Chat.

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