Terms & Conditions

These Terms & Conditions govern your use of Jaat (the "Platform"). By accessing the Platform, creating an account, opening a shop, listing items, or making a purchase, you agree to these Terms.

1) Marketplace Role (Important)

• Jaat is an online marketplace platform.
• Items are sold by independent third-party sellers. Sellers are not employees, agents, or representatives of Jaat.
• When you buy an item, the sales contract is between the buyer and the seller. Jaat is not the seller of items listed by third parties.
• Jaat facilitates checkout and payment processing (including M-Pesa), and certain support/dispute tools.

2) Accounts & Eligibility

• You must provide accurate information and keep your account secure.
• You are responsible for activity under your account.
• We may suspend or terminate accounts that violate policies or create risk to users or payment partners.

3) Listings, Products & Prohibited Items

• Sellers must only list items that are permitted on the Platform and legal to sell and ship.
• Listings must be accurate (description, price, photos, condition, shipping terms).
• Prohibited and restricted items are not allowed. See Prohibited / Restricted Items.
• Phones, electronics, and beauty products must be genuine, clearly describe condition, and include any applicable warranty info.

4) Pricing, Payments & Fees

• Prices must be transparent and include applicable taxes/fees where required.
• Payments are processed via approved providers (e.g., M-Pesa). See Fees & Payments.
• Chargebacks and payment disputes may require evidence; unresolved risk can lead to account holds or suspension.

5) Shipping & Delivery

• Sellers are responsible for packing, dispatch, and delivery. Provide accurate dispatch times and tracking when available.
• Buyers must provide accurate delivery addresses. See Shipping & Delivery for details.

6) Returns, Refunds & Disputes

• Buyers should contact the seller first to resolve issues. If unresolved, open a dispute. See Refund & Returns Policy.
• Protection eligibility is rule-based by issue type, filing window, and order status. See Purchase Protection Program.
• Timeline targets: seller response within 48 hours, support first review within 72 hours after escalation, and appeals within 7 days after resolution.
• Provide evidence (photos, tracking, payment records, and order details). Outcomes are limited to predefined results such as buyer win, seller win, partial refund, no action, or mutual agreement.

7) Conduct & Safety

• Keep communication and payments on-platform for protection.
• No harassment, fake reviews, counterfeit items, or fraud.
• Respect privacy and comply with applicable laws.

8) Data & Privacy

See our Privacy Policy to understand how we collect and process data.

9) Changes to Terms

We may update these Terms from time to time. Continued use of the Platform after changes means you accept the updated Terms.