Privacy Policy

This Privacy Policy explains how Jaat ("we", "us", "our") collects, uses, and shares personal information when you use our website, create an account, open a shop, make a purchase, or otherwise interact with our services.

1) Information We Collect

• Account data: name, email, phone number, login and profile details.
• Order data: items purchased, shipping address, messages between buyers and sellers, order status.
• Payment data: payment confirmations and transaction identifiers. Card details are processed by our payment processors and are not stored on our servers.
• Seller/shop data: shop profile, listings, payout details, and verification information where required.
• Device/usage data: IP address, browser/device information, logs, cookies and similar technologies.
• Location data (optional): if you share a location to search nearby sellers or delivery options.

2) How We Use Information

• Provide the Platform (accounts, listings, orders, and customer support).
• Process payments, refunds, and dispute resolution.
• Prevent fraud, detect abuse, and secure the Platform.
• Offer location-aware features when enabled (nearby sellers, delivery estimates).
• Comply with legal and regulatory obligations.
• Improve features and user experience.

3) Sharing & Disclosure

We may share information with:

• Sellers/buyers as needed to complete orders.
• Payment processors (e.g., M-Pesa providers) to process transactions.
• Service providers who support our operations (hosting, analytics, customer support).
• Law enforcement or regulators when required by law.

4) Cookies & Tracking

We use cookies and similar technologies to provide core functionality, remember preferences, and improve our services. You can control cookies through your browser settings.

5) Data Retention

We retain data as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.

6) Your Rights

• Access, update, or delete certain account information (subject to legal retention limits).
• Opt out of non-essential communications where applicable.
• Close your account (some data may be retained for legal or fraud-prevention reasons).

7) Security

We use appropriate technical and organizational measures to protect data. No method is 100% secure; please use strong passwords and keep your account secure.

8) Changes

We may update this policy. Significant changes will be communicated where required. Continued use after changes means you accept the updated policy.

9) Contact

Questions? Call/text/WhatsApp +254 725 345 345 or WhatsApp.