Shipping & Delivery Policy

Jaat is a marketplace. Each seller is responsible for packing, shipping, and delivering their own items. Shipping prices, courier options, processing times, and delivery estimates may vary by seller and destination.

1) Processing times

Sellers set their own processing times (the time to prepare an order before shipping). Review the stated processing time and shipping options in the listing or at checkout.

2) Shipping options & tracking

• When available, sellers provide tracking numbers after dispatch.
• Some budget services may not include tracking. Delivery confirmation varies by courier.
• If tracking shows an issue, contact the seller first so they can follow up with the carrier.

3) Customs, duties & taxes

International shipments may be subject to customs fees, import duties, or local taxes. Unless required by law, buyers are responsible for these charges.

4) Delays, lost packages & incorrect addresses

• Delays can occur due to weather, customs, peak seasons, or courier disruptions.
• Buyers are responsible for providing an accurate delivery address.
• If tracking shows “delivered” but you cannot locate the parcel, contact the seller promptly to start a carrier inquiry.

5) Help

If you cannot resolve a shipping issue with the seller, open a dispute from your order page or call/text/WhatsApp +254 725 345 345 or WhatsApp.