Help center

Answers for clients and providers

Use the help center to understand how search, listings, trust, reviews, and provider onboarding work on JAAT.

Marketplace snapshot
Verified providers
6
Provider profiles with completed verification.
Live service listings
285
Publicly visible listings available now.
Service specialties
36
Subcategories users can browse and search.
Counties covered
8
Kenyan counties supported in the location layer.
Service roots
7
Top-level service categories organized for search.

Finding a provider

Search by service and location, compare trust signals, and contact providers directly through WhatsApp or phone.

Publishing services

Providers can create listings, upload media, request boosts, and improve visibility from the provider workspace.

Trust and moderation

JAAT supports reviews, reports, verification requests, and admin moderation to keep the marketplace safer.

Popular client questions

How do I search for a provider near me?
What do verified and trusted badges mean?
How do I compare providers before contacting one?
Can I request a quote instead of calling directly?

Popular provider questions

How do I create and edit listings?
How do subscription plans and boosts work?
How do I request verification or a premium mini-website?
Where can I track leads, reviews, and visibility?

Support path

If you are still blocked, use the contact page and include the service, listing, provider, or account issue you need help with.

Next step

Need direct support?

Reach out to the JAAT team for account issues, moderation help, or onboarding questions.